RETURN ELIGIBILITY

  • Returns or exchanges are accepted on items within 14 days of receiving your shipment.
  • Items must be in original condition and must not be damaged or worn and have the original tags on.
  • ANI+WREN does not price match or price adjust on changes to the original selling price.
  • Sale items with a discount of 25% or less can be returned for a credit in the form of an online gift card within 14 days of the shipping date.
  • Sale items with a discount of greater than 25% are final sale.

The following items may not be returned:

  • Custom or Personalized Jewelry 
  • Undergarments
  • Bodysuits
  • Beauty and Personal Care Products

 

RETURNS IN PERSON

You can return your order in store free of charge. We are open to the public on Thursdays between 10:00 am – 3:00 pm. Please visit us at 287 MacPherson Avenue, Unit 102. Please review the policies above to confirm return eligibility before coming in.

RETURNS BY MAIL

  1. To request a return please email support@aniandwren.com with the following: order number, item name, reason for return, photos if damaged.
  2. After review, we will email you a return label which should be printed out and attached to your package within 5 days of receiving it.
  3. Once received, a processing fee will be deducted from your return total (see note below). 
  4. Please allow up to 5 business days for the refund to appear on your credit card. Please keep in mind every banking institution differs slightly with timing. We will send you an email confirmation once we have refunded your order.
  5. Return processing fees are as follows:
    $10 within the GTA
    $14 within Canada outside the GTA
  6. We do not provide return labels for shipments outside of Canada, nor are we responsible for any fees/duties associated with international shipping/returns.