Privacy Policy

PRIVACY POLICY

This Privacy Policy sets out the manner in which Ani + Wren Inc. (“Ani+Wren”) collects, uses, discloses and otherwise manages the personal information of its customers. This Privacy Policy applies to the privacy practices at our store and on our website located at aniandwren.com (the “Website”), and other interactions with our customers.

SECTION 1 - COLLECTION AND USE OF INFORMATION?

Register:  You do not have to register for an account in order to browse our Website.  However, in order to use some features of Website, you will need to register and provide a username, and password that you create.  We use this information to identify who you are and otherwise administer your use of the Website.   

Purchases & Returns:  When you purchase merchandise from our Website, as part of the buying and selling process, we may collect the personal information you give us such as your name, payment card information, shipping and billing address, and email address.  We use this information to process your payment and fulfil your order. For merchandise returns, we may collect your payment card information to process and administer the refund.

Email Newsletter: With your permission, we may use your email address to send you emails about our Website and store, new products and other updates.  You can unsubscribe from our emails at any time by following the instructions in the footer of our emails or by contacting us at inquiries@aniandwren.com or Ani + Wren 1172 Yonge Street Toronto Ontario CA M4W 2L9.

Product Reviews: We may collect user content that you post to the Website, such as product reviews.  Any content that you post will be accessible to other users of the Website and will be visible to the public so exercise caution when posting any personally identifiable information about yourself and others.  We may use this content to monitor and/or improve our product and service offerings.

Social Media: When you interact with us on social media, we may collect certain information associated with your social media account (e.g., name, username, email address, profile picture, gender).  We may use this information to personalize your experience on our Website and other platforms, to provide you with the services you request and to better understand our customers.

Contests: When you enter a contest, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest.  If a contest is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.

Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in a non-personally identifiable form. We use this information to help us understand our customers and to enhance our product and service offerings.

Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service.


SECTION 2 – DISCLOSURE OF INFORMATION

We may disclose your personal information if we are required or permitted by law to do so.

Service Providers:  We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. For example, we may use service providers to administer our online store, authorize and process payments, host our Website, and send email communications. Your personal information may be maintained and processed by our third party service providers in the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Business Transactions: We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Ani+Wren or as part of a corporate reorganization or other change in corporate control.

Legal:  We and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.


SECTION 3 – LINKS

When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECTION 4 - SECURITY

We and our service providers have implemented measures designed to protect personal information in our custody and control, including appropriate measures to protect the safety of payment card information. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.


SECTION 5 – COOKIES & TECHNICAL INFORMATION

In general, you can visit our Website without telling us who you are or submitting any personal information. However, when you browse our Website, we automatically receive your computer’s internet protocol (IP) address or device identifier and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.

Cookies: Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive. These cookies may let us know who you are and will provide us and our service providers with information that we use to remember your password or personalize our Website in accordance with your preferences.  We may also use cookies for analytics purposes. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website.

Tracer Tags & Web Beacons:  Our Website may also use a technology called "tracer tags" or “Web Beacons”. This technology allows us to understand which pages you visit on our Website or what e-mail communications you receive and open.  For example, the information we collect through this technology may include the first date and time you open our e-mail, and whether you click any links included in our e-mail. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

Advertising:  We may use third party advertising companies to serve advertisements on our Website and on other websites. These companies may use cookies, tracer tags or web beacons to report certain information about your visits to our Website and other websites (such as web pages you visit and your response to ads) in order to deliver ads that are more relevant to you, both on and off our Website. To learn more about this practice and to opt-out of having your information used by these companies for online behavioural advertising purposes, please visit http://youradchoices.ca/choices.


SECTION 6 - AGE OF CONSENT

By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website.

 

SECTION 7 – ACCESS TO PERSONAL INFORMATION?

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


SECTION 9 - QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, or amend any personal information we have about you, register a complaint, or simply want more information about the way in which we or our third party service providers treat your personal information, contact our Privacy Compliance Officer at inquiries@aniandwren.com or by mail at:

Ani + Wren
Re: Privacy Compliance Officer
1172 Yonge Street
Toronto Ontario CA M4W 2L9

 

Last Updated October 28, 2015