General

Who do I contact if I have questions about returns, fit, exchange, etc.

You can contact support@aniandwren.com for all inquiries and we will be happy to assist you with any questions or concerns you may have. 

We also have a live chat available Monday-Friday 10a-6p EST

How long will it take for someone to respond to my inquiry?

We have a live chat that is available Monday to Friday 10a-6p. For any email inquiries, please expect to receive a reply within 48 hours of submitting your request.

Does the order confirmation email imply the order has been fulfilled? 

The order confirmation does not imply that your order has been fulfilled. It does confirm that your request for the items has been received and payment has been processed. You will receive another email once your order has been fulfilled and shipped.

How do I know if an item will be restocked? 

If the product is out of stock, you have the ability to be notified when the item will be available. Alternatively, you can email us at support@aniandwren.com and we will let you know when the item will be back in stock.

How do I know if an item will fit me?

In order to ensure you are ordering the right size we provide detailed descriptions on every product. We also have a live chat to help ensure you are ordering the right size. 

I need some new pieces but don’t know where to start - what do you recommend?

We are here to help! You can book a virtual styling appointment (free of charge) with one of our amazing stylists. Checkout our virtual styling and book your appointment.

You can also check out the “suggested products” feature (they are based on the ones you have viewed and will suggest similar products you are looking for) to make the shopping process easier and more curated.

Do you offer price adjustments? 

ANI+WREN does not offer price adjustments on any items.

Shipping

Do you ship internationally? 

We do! We ship within North America and Internationally. Please refer to our shipping policy for all the details.

Will I be charged duties and taxes?

All applicable federal and provincial taxes will be applied at checkout for Canadian shipments - these will vary depending on which province the order is being shipped to. Canadian residents will not be subject to duties. For all US and international shipments, the customer is responsible for paying duties and taxes. These charges are determined by your local customs authority and are required in order to receive the shipment. If you return items, you will also be required to pay shipping and duties (these fees are non refundable).

How can I track my orders?

Once your order has been shipped, you will be emailed a shipping confirmation with your tracking number and will be able to track your delivery via Canada Post and DHL. You can also login to your account and check the status of your shipment.

Returns

I need to return or exchange an item - what do I do? 

Please see our Return Policy for a step by step on how to make returns.

If an item gets damaged shortly after purchase what do I do? 

We assess all damages on a case by case basis. Please contact support@aniandwren.com with your order number,  the issue/ damage along with pictures and we can assist you! 

If I purchased a gift for a friend, how can they return it?

Yes, they are able to return or exchange the gift - as long as the return is within the 14 day window, and the item is not a custom piece. Please refer to our full Return Policy.

How long does it take for my refund to be processed? 

You have 14 days to return any regular priced items - refer to our Return Policy for full details on what items can be returned. Once we have received and processed the item(s) you will receive the refund within 2-3 days - and you will be notified of the return via email. 

Will I be charged shipping and duties on returns?

You are responsible for all shipping and duties costs associated with returns. We are not responsible for any lost or damaged items being returned to us. We recommend you do tracking on any returns sent to us.

Payment

What methods of payment are available? 

We accept Visa, Mastercard, AMEX, Paypal, Apple Pay and more. Your options will be displayed at checkout.

What currency is my order charged in?

You have the ability to select USD or CAD as your currency and your payment method will be charged in the currency of your choosing.

If I save my personal and banking information, does ANI+WREN have access to it? 

We do not have access to your banking information. We use Shopify’s platform which keeps all of your payment information secure.